All Work
AI AUTOMATION2025
E-commerce Brand — AI Customer Support
Implemented an AI-powered support chatbot trained on product documentation, reducing support ticket volume significantly.
⚠ Placeholder project — replace with real verified case study data.
Client[Client Name — Replace with Real]
IndustryE-commerce
Year2025
CategoryAI AUTOMATION
The Challenge
Support team was overwhelmed with repetitive questions about products, shipping, and returns that could be answered automatically.
Our Approach
Built a RAG-based chatbot using OpenAI with a custom knowledge base of product data, FAQs, and policy documents.
The Solution
A chat widget integrated into the existing site, with an admin dashboard for knowledge base updates and conversation review.
Technology
OpenAINode.jsPineconeReactFirebase
Results
- Handles common queries automatically
- Admin can update knowledge base without code
- Deployed within 4 weeks
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